Eastbourne Football Club Privacy Policy  

1. Introduction

This Privacy Policy outlines how Eastbourne Borough Football Club ("EBFC," "we," "our," or "us") collects, uses, shares, and protects the personal information of users who interact with our online e-commerce platform ("Platform") to purchase merchandise. We are committed to safeguarding your privacy and ensuring the security of your personal information.

2. Information We Collect

2.1 Personal Information: We may collect personal information such as your name, email address, shipping and billing addresses, phone number, and payment details when you place an order on the Platform.

2.2 Transaction Information: We collect information related to your orders, including order details, purchase history, and payment confirmation.

2.3 Device and Usage Information: We may collect technical information about your device, browsing behavior, and interactions with the Platform to enhance user experience and improve our services.

2.4 Communication Data: We collect information related to your interactions with us, including emails, chat messages, and customer support inquiries.

3. How We Use Your Information

3.1 Order Fulfillment: We use your personal and transaction information to process and fulfill your orders, communicate order updates, and provide customer support.

3.2 Marketing and Communication: With your consent, we may use your contact information to send you promotional materials, offers, and updates about EBFC merchandise. You can opt-out of these communications at any time.

3.3 Analytics and Improvements: We analyze usage patterns and feedback to enhance the Platform's functionality, user experience, and merchandise offerings.

3.4 Legal Obligations: We may use your information to comply with legal requirements and respond to law enforcement requests.

4. Information Sharing

4.1 Third-Party Service Providers: We may share your information with trusted third-party partners who assist us in providing services, such as payment processing, shipping, and customer support.

4.2 Legal Compliance: We may disclose your information to comply with legal obligations, enforce our policies, or protect our rights, privacy, safety, or property.

4.3 Business Transfers: If EBFC undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Your Choices

6.1 Access and Correction: You have the right to access, correct, or update your personal information. You can do this by logging into your account on the Platform.

6.2 Opt-Out: You can opt-out of receiving marketing communications from us by following the instructions provided in our emails or by contacting our customer support.

6.3 Data Retention: We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. International Data Transfer

Your personal information may be transferred to and stored in countries outside of your residence, including the United States and other locations where our service providers are located. We ensure appropriate safeguards are in place to protect your data during these transfers.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes through the Platform or other means.

9. Contact Us

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact our customer support.

By using the Eastbourne Borough Football Club Online Store, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at media@ebfc.co.uk

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Last Modified 30/08/2023